Rates and Delivery
Products from Entrance Mats Direct ship directly from the factory to you. Your external charge rates include tailgate delivery to your location. Additional services such as inside delivery and lift-gate are always available and generally recommended for locations that do not have a loading dock. The Customer is responsible for all accessorial charges, which consist of, but are not limited to, charges such as inside delivery, residential charges, redelivery charges, address corrections, call before delivery, and use of other size vehicles. Please be advised that all of our products over 3' x 4' in carton size, must ship via truck, LTL or common carrier. The driver by law is only required to bring the product to the back of the truck or tailgate. They are not responsible to bring the product in the building. You will need to provide assistance in getting it off the truck unless other arrangements are made in advance. This is standard throughout the shipping industry. Please contact our Help Center Team with any questions. Entrance Mats Direct will not be responsible for special routing or delivery instructions not noted at the time of order.
If you decide you need inside delivery, you can do so by using the carrier name and tracking information provided in your shipping confirmation email. Please note that you must instruct the driver if the product is to be delivered to a floor above the first. Entrance Mats Direct is not responsible for any damage to product or premises if damage occurs during the moving process.
Deliveries are generally made Monday through Friday, 8:00am to 5:00pm local time.
At Entrance Mats Direct, all of our products ship from the factory within 2-5 days!* We understand that you often need your order ASAP, so we will do everything we can to make sure your mats are delivered when you need them. Don't hesitate to call us, toll free, at 800-791-2946 if you need a special rush on your order. Our friendly and knowledgeable customer service representatives will do everything possible to accommodate your request, and will be happy to answer any additional questions you may have regarding your order.
*Due to increased design and production time, Custom Logo mats may take up to four weeks to ship.